Customer Service

2014 Important Dates:

November 25th: Final Sale Begins (all sales final)

December 1st: Last Day for Returns & Exchanges (non-sale items only)

December 8th: Parazul Closes Shop (Parazul customer service will not be available)

Return Policy

We are unable to accept any returns/exchanges at this time.                                         

 

About Parazul

How should I care for my Parazul purchase?

You’ll find the quality materials used in your Parazul bag are durable and will wear well with standard use. We recommend using a soft, damp cloth and mild soap to wipe any dirt from the body material. A basic leather cleaner can be used as needed for the leather trim. When not in use, store your bag in the blue dust bag. Stuffing tissue paper inside the bag will help maintain its shape. Dry cleaning is recommended for the silk scarves.

What is your return or replacement policy for Parazul products purchased from independent retailers?

Parazul is unable to accept returns and exchanges purchased at our independent retailers.

If you need to return your Parazul merchandise purchased from a retail store, please contact the store for assistance. Parazul will abide by the retailer’s Return/Replacement policy.

Please Note: Most retail stores require that you provide your original proof of purchase.

 

About Spartina

How do I care for Spartina Linen?

Spartina Handbags are made of heavy woven linen treated with a stain and water resistant coating. To care for the linen, they recommend spot cleaning with a cloth (slightly dampened with warm water).

How do I care for Spartina Leather?

Dampen a lint-free cloth with cool water and wipe the leather clean. Start from the top of the leather and wipe — do not rub — while moving downward. Refrain from saturating it; then let air-dry. Buff it with a lint-free cloth dampened with leather cleaner and conditioner.

Keep all leather away from direct heat and sunlight. Do not dry clean leather or use all-purpose cleaners. Store all types of leather in a cool, dry location that has low humidity.