Parazul Return and Exchange Policy

You ask...We answer.

I'm unhappy with my purchase, what do I do?

Parazul wants you to be completely happy with your purchase. If for any reason you are not satisfied, we’ll gladly accept merchandise returns for a full refund within (30) days from the date of delivery with a copy of the original invoice.

All products must be unused and undamaged, in original boxes and with all accessories to ensure a full credit. Returned merchandise should also include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned (unless defective).

What if there is a defect in craftsmanship?

In the unlikely event that you receive defective merchandise from Parazul.com, we will gladly replace the item, or give you a full refund at our expense.

What about items not purchased online?

Any merchandise that was not purchased directly from Parazul.com that is accompanied by a receipt issued within 30 days will be eligible for a full merchandise credit.

What if I don’t have my receipt?

For all merchandise returned without a receipt, we’ll gladly issue merchandise credit for the current retail value of the goods.

How long do I have to return my purchase?

Merchandise returned within 30 days will be fully refunded.

For returns received more than 60 days after the order shipped to you, we will provide Online Store Credit for the purchase price if the item is accompanied by a copy of your original invoice. Online credit may not be used at Parazul retail partner stores.

We’re sorry, but we cannot provide a refund or store credit for items returned over 90 days after the original purchase date.

How do I return my merchandise?

Returns are accepted by mail; please note: shipping and handling charges for returns are non-refundable. Please remember to ship the item with insured, traceable mail. Be sure to fill out and include the Return & Exchange form with your merchandise.

Send all packages to the following address:
Parazul
1691 Michigan Avenue, Suite 600
Miami Beach, FL 33139

*Upon receipt of returned goods, Parazul reserves the right to deny credit if the merchandise does not meet return policy requirements.

EXCHANGES

How do I make an exchange?

We want to make your refund or exchange experience sweet and simple.

Please fill out a Returns & Exchanges form completely and include it with your exchange merchandise. Click here to download a form.

Place the packing slip, return and exchange form, and the merchandise you wish to return in a secure package. Please return your package to us via a trackable, insured mail service to the address listed below. Parazul is not responsible for items damaged or lost in transit.

When will I receive my exchange/refund?

ASAP! You can expect your refund/exchange to process within approximately 30 days of us receiving your merchandise. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Parazul. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

If you have any further questions or would like to speak to a customer-service representative, please contact Parazul Customer Care by e-mail at service@parazul.com

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